Privacy Policy

1. Introduction

At Talkberry.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered language tutoring services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address)
• Account credentials (username, password)
• Profile information (language preferences, learning goals)
• Payment information (processed securely by third-party providers)
• Communication records (support interactions, feedback)

Usage Information

We automatically collect information about how you use our services:

• Learning progress and performance data
• Session recordings and interaction patterns
• Device information (IP address, browser type, operating system)
• Usage analytics and feature utilization

Audio and Voice Data

For pronunciation assessment and conversation practice, we may collect and process voice recordings. This data is used solely for providing tutoring services and improving our AI models.

3. How We Use Your Information

We use your information for the following purposes:

• Providing personalized language tutoring services
• Tracking your learning progress and providing feedback
• Improving our AI algorithms and educational content
• Processing payments and managing subscriptions
• Communicating with you about our services
• Providing customer support and technical assistance
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until you delete your account or request deletion
• Learning data: For the duration of your subscription plus 3 years for educational continuity
• Voice recordings: Maximum 12 months unless you opt for longer retention
• Support communications: 5 years for quality assurance

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

Correction and Updates

• Correct inaccurate information
• Update your profile and preferences

Deletion

• Request deletion of your personal information
• Delete your account and associated data

Restriction and Objection

• Restrict processing of your information
• Object to certain types of data processing

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For users between 13-18 years old, we recommend parental guidance and may require parental consent in certain jurisdictions.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These technologies help us:

• Remember your preferences and settings
• Analyze service usage and performance
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though this may affect service functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of our services after such modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority.